FAQ

We provide a comprehensive range of cleaning services tailored to meet your needs:

• Standard Cleaning: sweeping, mopping, and cleaning of bathrooms and kitchen.

• Deep Cleaning: includes detailed tasks such as carpet cleaning, window washing, and appliance cleaning.

• Eco-Friendly Cleaning: use of non-toxic and environmentally friendly products.

If you have specific requirements, please let us know, and we'll customize a plan to suit your needs.

The pricing is based on several factors:

• Hourly Rate: charged based on the estimated time to complete the cleaning.

• Per Area: pricing according to the size of the home or number of rooms.

• Type of Service: fixed rates for specific services like deep cleaning or move-in/move-out cleaning.

We recommend requesting a personalized quote to get an accurate estimate.

We use high-quality cleaning products that are effective and safe for your home:

• Eco-Friendly Products: non-toxic and safe for children and pets.

• Traditional Products: more potent options, but with higher chemical content.

If you prefer us to use your own products, please inform us in advance.

It's not necessary for you to be present during the cleaning service. However, if you prefer to be at home, you can coordinate with us to schedule the cleaning at a convenient time.

If you won't be home, we can arrange access using keys or codes provided by you

If you are not completely satisfied with any aspect of the service received, we promise to correct the situation at no additional cost under the following conditions: 1. The complaint must be filed within the first 24 hours after the service was provided. 2. The area or aspect that was unsatisfactory must be clearly indicated. 3. Our team will coordinate with the client to perform a review or repeat the service in the specific area within the next 7 business days.